If you receive a damaged or defective item, contact our Customer Service Department within 30 days of delivery. Please provide us with your order number and item number from your original confirmation email or online order history. Our Customer Service Team will need your email address and phone number. dotFIT will make replace the item promptly.
If there is extensive damage to the packaging, contact us at 877-958-1776 for specific return instructions. Have your order number and item number available.
Our standard return policy does not apply to all items. Exceptions to our standard return policy include clearance items.
Returning an item:
Refer to your packing slip for order information. (FIBR / dotFIT Order #) Pack the item securely in the original package. Enclose the original packing list with the item. Be sure to keep a copy for your records. *Please include your order number, order date, billing name, and address with the item if you do not have a packing list. (Order details may be found in your dotFIT Account under “orders”)
Please ship returns to the following address:
900 Wilmeth Road
McKinney, TX 75069
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
We recommend that you use FedEx, UPS, or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that it is returned to our returns department.
Expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. You will be refunded the shipping cost if the return results from a manufacturer error or a shipping error on our part.
Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order.